Refund policy
Refund & Exchange Policy
Overview
At HANGER, we want you to love what you order. If something isn't right, this page explains how returns, exchanges, and store credit work.
Store Credit
We do not offer refunds to your original payment method or in cash. Instead, eligible returns are issued as store credit.
● Store credit can only be used on hanger.ae — it cannot be redeemed at our physical branches.
● Store credit is valid for 180 days from the date it is issued.
● Store credit cannot be exchanged for cash.
Exchanges
You have 14 days from the date of delivery to request an exchange.
● International orders are not eligible for exchange or refund.
● Sale items, discounted items, promotional items, and gift cards are not eligible for exchange or refund.
● Items must be unworn, unused, in their original condition, with all tags attached and in their original packaging.
● For in-store exchanges at any of our UAE branches, please bring your receipt or proof of purchase.
Exchange Shipping Fee
A 20 AED return shipping fee applies to all exchanges within the UAE.
You're also welcome to exchange your order in person at any of our physical UAE branches within the 14-day window.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If an item is defective, damaged, or if you've received the wrong item, contact us within 48 hours of delivery so we can review the issue and make it right.
Items Not Eligible for Exchange
The following cannot be exchanged:
● Swimwear, Burkinis, Scarves, Shelah, and Under Shelah.
● Custom, special order, or personalized items
● Personal care and beauty products
● Hazardous materials, flammable liquids, perfumes, and gases
If you have questions about a specific item, reach out — we're happy to clarify before you order.
How to Start an Exchange
1. Go to "Exchange Item" in the main menu.
2. Enter your invoice number and the email address used for the purchase.
3. If approved, we'll send you an exchange shipping label along with instructions on where to drop off your package.
Contact Us
Email: contact@hanger.ae